Part Time Receptionist Hilton Garden Inn Stoke-on-Trent

4 weeks ago

StokeonTrent, Stoke-on-Trent, United Kingdom RBH Full time
About the Role

We are seeking a highly skilled and enthusiastic Receptionist to join our team at Hilton Garden Inn Stoke-on-Trent. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring that their stay with us is memorable and enjoyable.

Key Responsibilities
  • Provide warm and welcoming service to all guests, responding to their needs and requests in a timely and professional manner.
  • Ensure that all brand standards are maintained, and excellent standards of customer service are delivered at all times.
  • Manage the front desk, handling guest check-ins, check-outs, and room assignments, as well as responding to guest inquiries and resolving any issues that may arise.
  • Work collaboratively with the Front Office Manager to achieve team goals and objectives, and contribute to a positive and productive work environment.
Requirements
  • A great personality and be genuine, approachable, attentive, and instinctive.
  • A proven track record in a similar role, with excellent communication and interpersonal skills.
  • Strong training and development skills, with the ability to share knowledge and expertise with others.
  • Excellent organizational and planning skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
  • A desire to be the best, with high standards and a commitment to delivering exceptional results.
What We Offer
  • A competitive hourly rate of £9.50.
  • A comprehensive benefits package, including discounted hotel room rates, extra days holiday, flexible working arrangements, and a pension.
  • The opportunity to work for a dynamic and forward-thinking company, with a strong commitment to diversity and inclusion.

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