Senior User Researcher

3 weeks ago

Horsham, West Sussex, United Kingdom Sega Europe Full time
Senior User Researcher

We are seeking a highly skilled Senior User Researcher to join our UX Research team at Sega Europe. As a Senior User Researcher, you will play a key role in evaluating gaming experiences, providing key insights, and shaping the future of our games.

Key Responsibilities:
  • Conduct usability testing to identify problems with UI and systems interactions, gauge user sentiment, and review the presentation and interaction of game systems.
  • Interact with stakeholders to plan user research tests, understand and advise on the focus of tests.
  • Support internal development studios to build and maintain successful relationships with game development teams.
  • Align with game development teams to define actionable next steps from UX research.
  • Provide creative and executional UX guidance to improve product quality and innovation.
  • Effectively communicate UXR results to multiple levels of the organization in creative ways that drive impact.
  • Travel to other Development Studios and UK Publishing office as required.
  • Maintenance of the Lab setup, tech checks, and rehearsals.
  • Documenting Sega's Best Practices and processes for UI/UX.
  • Any other research-related tasks according to business needs.
Requirements:
  • 3+ years of experience within a User Research role, ideally within the video game industry.
  • Minimum BSc degree in HCI, Human Factors, Ergonomics, Psychology, UX Design, or any other relevant training or experience.
  • Relevant training and/or certifications as a UX Researcher.
  • Extensive knowledge and a broad range of skills in research design and qualitative and quantitative methods applied in a business environment.
  • Great relationship building, collaboration, communication, and problem-solving skills.
  • Great stakeholder management and project management skills.
  • Highly collaborative, team-minded person who consistently drives toward better outcomes for the business and the game development teams.
  • Ability to quickly and effectively share UX research results.
  • Ability to perform all research-related tasks including research, planning, evaluating, and iteration.
  • Fluency in Japanese is advantageous.
  • A strong desire for creative problem-solving with a positive attitude.
  • Knowledge of franchise development and long-term planning.
  • Passionate about video games and possesses a knowledge of competitor products within the industry.
Our Commitment to Equity, Diversity, Inclusion & Belonging:

At Sega Europe, we celebrate diversity and believe in a diverse, inclusive, and equitable world in which everyone feels valued and respected regardless of what they look like or where they come from. We welcome people regardless of age, race, ethnicity, disability, gender identity and expression, sexual orientation, neurotype, socioeconomic background, and whether you're pregnant or on family leave.

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