Senior Service Delivery Manager

5 days ago


Doncaster, Doncaster, United Kingdom Nacro Full time

Job Summary

We are seeking an experienced Senior Service Delivery Manager to lead our team in delivering high-quality services in the Doncaster area. This is a fantastic opportunity to make a real difference in people's lives and be part of a dynamic team.

About the Role

As a Senior Service Delivery Manager, you will oversee the delivery of our Justice & Health contracts, managing a small caseload of service users and leading a team to achieve business objectives. You will develop efficient ways of working, establish clear frameworks for measuring success, and promote inclusive cultures within the team.

Key Responsibilities

  • Awareness of regulatory requirements in the health and justice field and ensuring that service delivery meets these standards.
  • Understanding of contract KPIs and ability to scrutinize service performance and drive improvement where required.
  • Evidence of people management skills, including motivating and inspiring a team to deliver high-quality services.
  • Qualified to a minimum GCSE grade C or equivalent in English and Maths.
  • An approachable manner with the ability to build rapport and form trusted relationships with customers and outside agencies.

Requirements

Candidates would benefit from previous experience in a managerial role and desirable experience in the Health and Justice sector. The ideal candidate will also have excellent communication skills and the ability to engage with commissioners and stakeholders at various levels.

About Nacro

Nacro is a leading social business that helps people with complex needs, such as unemployment, crime, substance misuse, and mental health issues. We believe that everyone deserves the opportunity to change their life and achieve their full potential.

What We Offer

We offer a competitive salary of £30,326 per annum, pro rata, and a range of benefits, including flexible working hours, opportunities for professional development, and a supportive work environment. As a valued member of our team, you will contribute to shaping our future and making a positive impact on the lives of those we support.



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