Service Delivery Director

2 weeks ago


Doncaster, Doncaster, United Kingdom Thornton Gregory LTD Full time

We are seeking a seasoned Service Delivery Director to revolutionize our teams and processes, creating a cohesive unit providing 24/7 support, QA, and supplier contract management for all applications and systems.

The ideal candidate will have a strong commitment to Customer Service and a deep understanding of our clients' business, as well as strong relationships with the user community.

Responsibilities include:

  • Providing end-to-end and continued support services following ITIL best practices
  • Supervising day-to-day operational tasks
  • Coordinating support around the world with locally-based teams

Our client is looking for a leader who can take the next step in their career and drive service excellence.

Experience in the Travel industry is preferred, but not required.

For more information, please contact us.



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