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Service Delivery Director

2 months ago

Doncaster, Doncaster, United Kingdom Thornton Gregory LTD Full time
Job Title: Service Delivery Manager

We are seeking a highly skilled Service Delivery Manager to join our team at Thornton Gregory LTD. As a key member of our organization, you will be responsible for leading our service delivery team and ensuring that our clients receive exceptional support and service.

Key Responsibilities:

  • Lead and manage a team of service delivery professionals to ensure seamless delivery of services to clients.
  • Develop and implement service delivery strategies to improve efficiency, quality, and customer satisfaction.
  • Collaborate with cross-functional teams to ensure alignment and effective communication.
  • Monitor and analyze service delivery metrics to identify areas for improvement.
  • Develop and maintain relationships with clients to ensure their needs are met and exceeded.

Requirements:

  • Proven experience in service delivery management, preferably in the travel industry.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
  • Ability to analyze complex data and develop effective solutions.
  • Strong knowledge of ITIL best practices and service delivery methodologies.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.