Service Delivery Director
5 days ago
We are seeking a highly skilled Service Delivery Manager to join our team at Thornton Gregory LTD. As a key member of our organization, you will be responsible for leading our service delivery team and ensuring that our clients receive exceptional support and service.
Key Responsibilities:
- Lead and manage a team of service delivery professionals to ensure seamless delivery of services to clients.
- Develop and implement service delivery strategies to improve efficiency, quality, and customer satisfaction.
- Collaborate with cross-functional teams to ensure alignment and effective communication.
- Monitor and analyze service delivery metrics to identify areas for improvement.
- Develop and maintain relationships with clients to ensure their needs are met and exceeded.
Requirements:
- Proven experience in service delivery management, preferably in the travel industry.
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
- Ability to analyze complex data and develop effective solutions.
- Strong knowledge of ITIL best practices and service delivery methodologies.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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