Senior Operations Manager
3 weeks ago
Senior Operations Manager - Nacro
Location - HMP & YOI Doncaster
Salary - £30,326 per annum, pro rata
Hours - 35 hours per week (+5 hours paid lunch)
Job type - Full Time, Permanent
Nacro is a charity that sees your future, whatever your past.
We are looking for a Senior Operations Manager to oversee our delivery of Justice & Health contracts in Doncaster, working closely with direct reports and reporting to this role.
The successful candidate will be responsible for developing a motivated and committed team, implementing efficient and effective ways of working, and establishing a clear framework for measuring success. They will also hold a small caseload of service users.
Working with Nacro will offer a transparent, positive, and open working environment that fosters inclusive working cultures and encourages creativity and an engaging mind-set. We want all our employees to have an excellent work-life balance and employee wellbeing is very important to us.
The ideal candidate will have:
· Awareness of regulatory requirements in the health and justice field and where applicable, ensure that service delivery meets these requirements (HMPPS standards,CQC standards etc.)
· Understanding of contract KPI's and the ability to scrutinise service performance and drive improvement where required
· Evidence of People Management skills
· Qualified to a minimum GCSE grade C or equivalent in English and Maths.
· An approachable manner with the ability to build rapport and form trusted relationships with customers and outside agencies.
· Previous experience of working within a Managerial Role
· Desirable experience of working within the Health and Justice Sector
· Ability to motivate and inspire a team to deliver high quality services
· Understand relevant legislation regarding data protection (GDPR) and ensure that this is implemented service wide
· Ability to engage with commissioners and stakeholders at a variety of levels to demonstrate service impact and influence future commissioning
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