Reservations Coordinator
3 days ago
The Belfry Hotel & Resort is a premier destination in the Midlands, known for its exceptional service and commitment to excellence. Our resort offers a unique blend of luxury and relaxation, making it the perfect choice for discerning guests.
Salary
The estimated salary for this role is between £22,630 - £23,695 per annum, depending on experience and qualifications.
Job Description
As a Reservations Coordinator at The Belfry Hotel & Resort, you will be responsible for ensuring seamless communication with our guests and other departments. This role involves selling, managing, and upselling our facilities to maximise revenue opportunities, while maintaining excellent inter-departmental relationships.
Key Responsibilities:
- To sell and promote The Belfry's facilities to their full potential
- To manage and coordinate guest bookings and queries
- To work closely with other departments to ensure smooth delivery of resort services
Required Skills and Qualifications:
We are seeking an individual with excellent customer service skills, who is driven to deliver exceptional results. You should have previous experience in a guest-facing or telephone role, with a strong understanding of Opera, Premier Spa, Concept, Excel, and other relevant systems.
Benefits:
The Belfry Hotel & Resort offers a range of benefits, including discounted gym memberships, wellness programmes, life assurance, 24-hour GP services, health cash-plans, and much more.
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