Operations Director
5 days ago
We're looking for an experienced Operations Director to join our Supply Talent team in Bedfordshire.
In this pivotal role, you will play a crucial part in ensuring customers receive their orders efficiently and experience outstanding service. Your strong leadership skills and collaborative approach will enable our team to achieve exceptional results.
The successful candidate can expect a base salary between £45,000 and £60,000 plus benefits, depending on experience.
Key Responsibilities:- Customer Service Leadership: Lead the customer service team to deliver exceptional service and resolve queries efficiently.
- Team Development: Develop and support the operations assistant, promoting a culture of continuous improvement.
- 3PL Management: Establish strong relationships with our third-party logistics provider, ensuring timely deliveries and high service standards.
- Supplier Coordination: Coordinate stock orders with suppliers, minimizing delays and ensuring consistent availability.
- Process Optimization: Analyze and refine operational processes to enhance efficiency, reduce errors, and improve customer satisfaction.
Qualifications:
- A strong background in operational management, with experience scaling teams and processes.
- Expertise in e-commerce operations, including logistics and supply chain management.
- Excellent leadership and communication skills, with the ability to motivate and guide team members.
- Able to analyze complex problems and develop effective solutions.
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