Home Care Operations Director
5 days ago
Company Overview
">Right at Home, a renowned home care provider, is seeking an exceptional Registered Manager to spearhead the success of our established office. As a fundamental pillar in our operation, you will work closely with our franchise owner and an impressive team of care professionals to deliver high-quality care services to vulnerable individuals in their own homes.
">Salary and Benefits
">The successful candidate can expect a competitive salary ranging from £36,000 to £40,000 per annum, accompanied by a generous performance-based bonus structure. Additionally, our employees enjoy 20 days' holiday plus Bank Holidays, along with ongoing support, training, and compliance assistance to ensure outstanding CQC reports.
">Job Description
">As our ideal candidate, you will be responsible for:
">- ">
- Ensuring the highest levels of compliance with regulations, laws, quality standards, and policies, aiming for a minimum 'Good' CQC inspection rating.">
- Implementing consistent application of policies, procedures, and approved practices, promoting business aims and values.">
- Identifying and recruiting high-quality care assistants, providing excellent training, and maintaining high retention ratios.">
- Ensuring the provision of staff training and delivering very high-quality care services to clients consistently.">
- Designing effective scheduling to enable care assistants to deliver allocated care to clients.">
- Taking ownership of quality assurance and governance through scheduled spot checks, service reviews, internal audits, and annual surveys.">
- Completing and continuously improving assessments, risk assessments, and support plans to achieve client outcomes and exceed customer expectations.">
- Responsibility for ensuring the emergency on-call mobile phone is covered outside normal office hours.">
- Awareness of Key Performance Indicators and accurately recording and reporting statistics to the Director as necessary.">
- Ad hoc duties to support the Director, including covering carer duties when needed.">
Qualifications and Experience
">We require candidates who hold or are working towards an NVQ Level 4 (RMA) or QCF Level 5 qualification in Social Care. Applicants should also have in-depth understanding of CQC assessment criteria for 'Good' and 'Outstanding' scores, management experience in service provision in the care industry, and experience in managing people.
">Estimated Salary Range: £38,000 - £42,000
">Becoming a part of our team means being a key figure in ensuring the business grows sustainably while meeting commercial targets. If you possess the passion, drive, and leadership skills required for this challenging yet exciting opportunity, we encourage you to apply today.
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