Service Excellence Liaison

3 weeks ago


Nottingham, Nottingham, United Kingdom Buzz Group Limited Full time
Job Title: Service Excellence Liaison

The estimated salary for this role is £22,000 - £28,000 per annum.

About the Company

Buzz Group Limited is committed to providing an exceptional customer experience. As a Service Excellence Liaison, you will play a key role in ensuring customer satisfaction and loyalty.

Key Responsibilities
  • Provide timely and effective responses to customer enquiries
  • Collaborate with internal teams to resolve customer complaints and issues
  • Develop and maintain knowledge of company policies and procedures
  • Contribute to the development of customer service strategies and initiatives
Required Skills and Qualifications
  • Excellent communication and interpersonal skills
  • 2 years' experience in a customer-facing role
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
Benefits
  • 33 days annual leave (including bank holidays)
  • Options to buy additional leave
  • Annual company bonus scheme
  • Professional development opportunities


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