Service Excellence Liaison
3 weeks ago
The estimated salary for this role is £22,000 - £28,000 per annum.
About the CompanyBuzz Group Limited is committed to providing an exceptional customer experience. As a Service Excellence Liaison, you will play a key role in ensuring customer satisfaction and loyalty.
Key Responsibilities- Provide timely and effective responses to customer enquiries
- Collaborate with internal teams to resolve customer complaints and issues
- Develop and maintain knowledge of company policies and procedures
- Contribute to the development of customer service strategies and initiatives
- Excellent communication and interpersonal skills
- 2 years' experience in a customer-facing role
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- 33 days annual leave (including bank holidays)
- Options to buy additional leave
- Annual company bonus scheme
- Professional development opportunities
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