Collections Specialist

4 weeks ago


StainesuponThames, Surrey, United Kingdom Novuna Full time

Are you passionate about delivering exceptional customer service and supporting individuals facing financial challenges?

At Novuna Business Finance, we help companies achieve their ambitions through flexible finance solutions. Our diverse business customers benefit from our commitment to sustainability, particularly those building a better tomorrow.

We're proud to be a Top 50 Inclusive employer and ranked 15 in Glassdoor's Top 50 Employer list.

As a Collections Specialist, you'll work closely with the Collections Manager to identify and record customer vulnerability by way of payment arrears at the earliest stage. You'll accurately record issues and communicate with customers to provide fair solutions for their repayments.

Some key responsibilities include:

  • Negotiating and delivering customer solutions for payment arrangements, forbearance, innovation, and rescheduling
  • Ensuring all arrears are collected in line with forecast numbers
  • Actively identifying vulnerable customers and delivering fair outcomes
  • Adhering to corporate governance and processes

You'll have excellent communication skills, particularly on the telephone, and experience in negotiating fair outcomes in a customer service environment. You'll also be able to work collaboratively with colleagues, prioritize your workload, and work independently.

At Novuna, we prioritize our people promise. If you join us, you'll have opportunities to learn, time to shine, and a chance to make a difference.

Our offer includes:

  • Flexible hybrid working
  • 25 days' holiday, plus bank holidays, and the option to buy/sell 5 days
  • A wellbeing package including BUPA, digital GP service, 24/7 employee assistance, and wellbeing events throughout the year

Interested in this opportunity? Start your application today and discover what Novuna can offer you.



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