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Key Holder

1 month ago

London, Greater London, United Kingdom Le Labo Full time
Le Labo - Key Holder - Soho - 22.5 Hours

Job Summary

A Key Holder is responsible for supporting the management team in the daily running of the store, specifically opening, closing (FSS) and operations, whilst seeking opportunities to drive sales through consistently remaining consumer-focused.

Key responsibilities include:

  • Holding keys for the store and being responsible for the store opening and closing processes (FSS only)
  • Supporting the management team with the daily operations of the store/counter
  • Reflecting a credible and professional Brand image to all internal and external consumers at all times
  • Maximising sales through selling, providing excellent service and retail standards
  • Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines

Sales and Service

Delivering Brand service and sales expectations at all times

Processing till transactions effectively, accurately and efficiently; managing queues, as necessary

Providing accurate advice to consumers and engaging effectively with them

Using social media to engage with consumers and maximise sales opportunities

Product Knowledge & Retail Standards

Identifying features and benefits of products and providing consumers with relevant information

Maintaining a thorough understanding of the Brand and product

Adhering to all store/company retail standards

Supporting the management team with visual merchandising changes and maintaining an up-to-date awareness of new stock, best sellers, out of stock categories and layouts

Operations

Attending operations and stock management training

Responsible for the opening of the store and beginning preparations for the day (FSS only)

Responsible for closing and securing the store/counter at the end of the shift

Responsible for banking and till balancing

Ensuring the store/counter is clean and organized

Supervising the cleaning and delivery staff and overseeing them outside of business hours (FSS only)

Following Brand/store procedures when receiving, checking and unpacking deliveries and actioning stock movements

Accurately and effectively following stock counting procedures, when required

Teamwork

Offering support and training to colleagues where appropriate

Assisting cashiers in periods of high customer volume

Treating colleagues as consumers and providing them with the best service possible

Acting as a role model and encouraging colleagues to achieve agreed standards

Understanding the company culture and promoting the Brand image at all times

Security and Health & Safety

Responsible for managing the alarm system, including setting and disarming it (FSS only)

Identifying problems with working conditions, observed hazards/maintenance issues and reporting them to management

Adhering to store/company Security Policy and Procedures and taking personal responsibility

Adhering to store/company Health & Safety Policy and Procedures ensuring compliance to legal responsibilities and obligations