Key Holder Team Lead

3 weeks ago


London, Greater London, United Kingdom Calzedonia Group Full time
Job Overview:

We are seeking an experienced and motivated Key Holder to join our team at Calzedonia Group. As a Key Holder, you will play a critical role in assisting with the development of staff and ensuring the consistent delivery of company expectations related to sales, service, operations, presentation, and product knowledge.

Responsibilities:
  • Provide exceptional customer service, contributing to store turnover and achieving daily sales targets.
  • Demonstrate comprehensive knowledge of products and brands, ensuring all staff and customers are informed about current promotions and offers.
  • Handle customer complaints, returns, and exchanges according to company policy.
  • Maintain store cleanliness and ensure proper replenishment, delivering a high-quality customer experience.
Requirements:
  • Proven experience in sales and customer service environments.
  • Sales & Customer Service Experience: Demonstrates expertise in driving sales growth and delivering excellent customer experiences.
Benefits:
  • Estimated Salary: £25,000 - £30,000 per annum (dependent on experience).
  • Monthly Bonus: Earn a bonus based on store performance.
  • Monthly Travel Scheme: Available after six months of employment within the company.
  • Staff Discount: Enjoy discounts on all Calzedonia UK brands and worldwide.
  • Generous Uniform Allowance: Receive a uniform allowance per brand.
  • 28 Days Paid Holidays
  • Extensive Training: Comprehensive training on store performance statistics, people management, and communication skills.
  • Career Progression and Personal Development: Opportunities for growth and development within the company.
  • Referral Scheme: Benefit from our employee referral program.
  • Birthday Off (Paid): Enjoy your birthday off with full pay as a special benefit.

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