Customer Service Representative

7 days ago

Edinburgh, Edinburgh, United Kingdom Diligenta Full time £21,840 - £23,000
About the Role

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through inbound calls, ensuring that our customers receive seamless support during critical moments in their lives.

Key Responsibilities
  • Provide outstanding customer service through inbound calls, resolving customer queries and concerns in a timely and professional manner.
  • Work collaboratively with colleagues to ensure seamless customer experiences, leveraging our technology-driven solutions to make a positive impact on customers' lives.
  • Develop and maintain a deep understanding of our customers' needs, using this knowledge to inform and improve our service delivery.
  • Participate in comprehensive training programs to enhance your skills and knowledge, ensuring you are equipped to handle complex customer inquiries and situations.
  • Contribute to a positive and supportive team environment, fostering a culture of excellence and customer-centricity.
What We Offer
  • A competitive salary and benefits package, including a comprehensive training program and opportunities for career growth and development.
  • A dynamic and supportive work environment, with a focus on employee well-being and work-life balance.
  • The chance to work with a leading provider of outsourced administration services, making a positive difference to the lives of millions of customers.
  • Access to cutting-edge technology and innovative solutions, enabling you to deliver exceptional customer experiences and drive business success.
About Diligenta

Diligenta is a leading provider of outsourced administration services, dedicated to delivering exceptional customer experiences and making a positive impact on customers' lives. With a strong focus on innovation, technology, and customer-centricity, we are committed to excellence and continuous improvement. Join our team and be part of a dynamic and supportive environment that values employee growth and development.

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