Complaint Resolution Officer

2 weeks ago


Slough, Slough, United Kingdom CV-Library Full time
Job Overview:

We are seeking a skilled Complaint Resolution Officer to join our team in Slough. This is a fantastic opportunity to work for a leading industrial company and provide exceptional customer service.

About the Role:

The Complaint Resolution Officer will be responsible for handling customer complaints and providing technical advice on decorative brands and products. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment.

Key Responsibilities:
  • Contacting customers at set frequencies to maintain ownership and customer expectation.
  • Recording data accurately using CRM and other tools.
  • Providing expert technical advice and specification guidance on all decorative brands and products.
  • Identifying sensitive complaints and highlighting them to the crisis team.
  • Turning complaints into opportunities and maintaining ownership throughout.
Requirements:
  • Excellent understanding of IT packages, including SAP, Word, and Excel.
  • Previous customer service experience, including inbound and outbound phone contact.

The salary for this role is approximately £37.50 per hour, dependent on skills and experience. Working hours are Monday to Friday, 8:30am-5pm. ASAP start available.



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