Complaint Resolution Expert

2 weeks ago


Slough, Slough, United Kingdom Cardo Group Full time
About the Role

We are seeking a highly skilled Customer Service Administrator to join our Customer Experience team in Langley. As a key member of our team, you will be responsible for supporting the Branch with raising and updating complaints on our CRM system, dealing with stage 1 complaints, and maintaining and updating the CRM system.

Key Responsibilities:
  • Support the Branch with raising and updating complaints on our CRM system.
  • Deal with stage 1 complaints, ensuring compliance with group and client policies.
  • Maintain and update the CRM system with full details, including notes and emails.
  • Communicate with Customers to understand their concerns and confirm next steps.
  • Carry out full investigations, identifying service failures and required actions to rectify them.
  • Allocate repairs to DLO/Sub contractors and monitor jobs to conclusion.
  • Draft response findings and actions addressing all issues raised by the Customer.
What You'll Need

To be successful in this role, you will need social housing experience, preferably with experience dealing with reactive maintenance and complaints. You must also have the ability to deal with difficult customers and a resilient and positive can-do attitude.



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