Technical Product Expert

3 weeks ago


Slough, Slough, United Kingdom Zenopa Full time
Company Overview
  At Zenopa, our mission is to empower staff with cutting-edge training and tools. We're seeking a highly skilled Technical Product Expert to lead the way.

Job Summary
  We're looking for an experienced professional to serve as the technical authority on Company products, including Biological Safety Cabinets, Laminar Flow Units, and Fume Hoods. As a Field Service Professional, you'll be responsible for providing expert support to customers and field personnel, ensuring prompt and professional resolution of technical issues.

Key Responsibilities
  
  •   
  • Become the go-to technical expert on all Company products.  
  • Assist customers and field personnel with technical queries and arrange for necessary repairs or training.  
  • Train field resources on technical aspects of products and troubleshoot field issues.  
  • Maintain inventory of necessary service parts.  
  • Willingness to travel is essential.


Package Details
  
  •   
  • Salary: £60,000 - £80,000 per annum (dependent on experience)  
  • Company Van (for personal use)  
  • Bonus (£500 per annum)  
  • Phone/laptop  
  • 25 days annual leave + Bank holidays  
  • No on-call duties  
  • Optional overtime - 1.5x on Saturday, 2x Sunday  
  • 37 hours a week (door-to-door pay)  
  • Up to £18K worth of training invested


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