Helpdesk and Facilities Support Specialist

3 days ago


London, Greater London, United Kingdom Office Angels Full time

Are you passionate about delivering exceptional customer service and administrative support? Our client is seeking a highly skilled Helpdesk and Facilities Administrator to join their team.

As a Helpdesk and Facilities Administrator, you will play a vital role in providing first-line helpdesk support and being the primary point of contact for facilities management requirements and administration. This is a full-time permanent position based in our client's office.

About the Role:

This position involves working with a state-of-the-art CAFM system, where you will be responsible for completing various administrative tasks, such as assigning contract colleagues and sub-contractors to service requirement tasks, generating purchase orders, and updating general admin information.

Key Responsibilities:
  • Liaise with maintenance staff and subcontractors to ensure timely response and resolution of service desk requirements.
  • Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service quality and reporting processes.
  • Monitor and maintain accurate data in the CAFM system related to helpdesk work orders, ensuring proper assignment, prioritisation, and categorisation in line with cost codes.
  • Monitor and complete work orders for any remedial actions, both in-house and contractor-related.
  • Keep the Asset Register up to date with additions, deletions, and changes, particularly those related to New Works.
About You:

We are looking for an experienced candidate who can utilise their exceptional customer service and administration skills to deliver high-quality results. The ideal candidate will possess strong communication skills, both written and verbal, and be able to work accurately with attention to detail.

The successful candidate will be self-motivated, enthusiastic, and professional, with the ability to work well under pressure and handle challenging situations. Strong decision-making skills and the ability to take ownership and resolve problems independently are essential.



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