Helpdesk and Facilities Support Specialist
3 days ago
Are you passionate about delivering exceptional customer service and administrative support? Our client is seeking a highly skilled Helpdesk and Facilities Administrator to join their team.
As a Helpdesk and Facilities Administrator, you will play a vital role in providing first-line helpdesk support and being the primary point of contact for facilities management requirements and administration. This is a full-time permanent position based in our client's office.
About the Role:This position involves working with a state-of-the-art CAFM system, where you will be responsible for completing various administrative tasks, such as assigning contract colleagues and sub-contractors to service requirement tasks, generating purchase orders, and updating general admin information.
Key Responsibilities:- Liaise with maintenance staff and subcontractors to ensure timely response and resolution of service desk requirements.
- Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service quality and reporting processes.
- Monitor and maintain accurate data in the CAFM system related to helpdesk work orders, ensuring proper assignment, prioritisation, and categorisation in line with cost codes.
- Monitor and complete work orders for any remedial actions, both in-house and contractor-related.
- Keep the Asset Register up to date with additions, deletions, and changes, particularly those related to New Works.
We are looking for an experienced candidate who can utilise their exceptional customer service and administration skills to deliver high-quality results. The ideal candidate will possess strong communication skills, both written and verbal, and be able to work accurately with attention to detail.
The successful candidate will be self-motivated, enthusiastic, and professional, with the ability to work well under pressure and handle challenging situations. Strong decision-making skills and the ability to take ownership and resolve problems independently are essential.
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