Digital Account Director

2 months ago

Brighton, Brighton and Hove, United Kingdom RocketMill Full time

About the Role

We are seeking a highly skilled and experienced Digital Account Director to join our Client Leadership team at RocketMill. As a key member of our team, you will be responsible for championing the integration of our service lines under our planning framework, Total Performance.

Key Responsibilities

  • Grow and maintain a portfolio of high-profile clients
  • Guarantee the standard of our delivery to clients
  • Identify opportunities for deeper engagement with clients
  • Grow client relationships
  • Align the agency scope with client business objectives
  • Establish an integrated roadmap of activity
  • Effectively communicate the value of RocketMill's contribution
  • Track and report on client health
  • Critical participant in inter-agency collaboration
  • Own the end-to-end briefing process with internal, agency partner, and in-house teams
  • Define a communication and delivery cadence
  • Line manage junior members of the team
  • Train team in Account Management best practice with relevant processes in place on all accounts
  • Collaborate with other ADs to ensure consistency and cohesion across roles and identify common initiatives
  • Track portfolio profitability and create account action plans accordingly
  • Ensure 100% alignment of MI platforms
  • Identify upsell opportunities with existing clients
  • Work with Client Partner on account development plans
  • Contribute to marketing collateral

Essential Skills

  • Previous agency experience
  • A well-rounded digital marketing skillset with a thorough understanding of all channels, including paid media and SEO
  • Proven track record of managing and growing a portfolio of accounts
  • First-class account management skills
  • Excellent communicator, able to speak with authority to clients and colleagues alike
  • Excellent multi-tasker who can deliver in a fast-paced and vibrant environment
  • Positive person who adds energy to our team

Desirable Skills

  • Experience of working on new business proposals and pitches
  • Expert knowledge of marketing industry platforms
  • Previous experience of managing and developing a more junior member of the team
  • Experience of being an integral part of an inter-agency team

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