Data Analyst and Reclaim Specialist
4 weeks ago
Job Type: Full-time
Location: Bognor Regis/Hybrid
Job Description:
About the RoleWe are seeking an experienced Data Analyst and Reclaim Support professional to join our team at MSXI Global. As a key member of our Warranty team, you will play a crucial role in identifying component failure rates, detailing the root cause, and supporting the OEM to recover costs from suppliers.
Key Responsibilities:
- Collate, analyze, and report data from various sources to deliver actionable insights
- Support the Warranty teams to identify trends and patterns in warranty claims data
- Liaise with engineering and reclaim departments to ensure efficient parts return processes
- Monitor warranty claims trends by top 50 issues and model, and liaise with technical teams to ensure coverage by known topics/fixes
- Provide information, in various formats, to the Warranty and Technical teams on KPIs to improve fix implementation
- Creation and maintenance of weekly and monthly campaign completion reports
To be successful in this role, you will need:
- Proven analytical skills and the ability to interpret data and produce reports
- Experience of working in the automotive industry with luxury vehicles
- Strong Microsoft Office skills, in particular MS Excel, Access, and PowerBi
- Effective time management and ability to work under pressure and to tight timelines
- Excellent verbal and written communication skills with exceptional attention to details
We offer a competitive salary, 25 days annual leave, company contributory pension plan, cash back healthcare scheme, life assurance, and car salary exchange scheme.
About MSXI
MSXI is a global company with over 6,000 employees across 80 countries. Our teams provide industry-leading expertise in consumer engagement, parts, accessories, and service performance, actionable insights, diagnostics and repair enhancement, warranty and repair efficiency, technical information, learning solutions, and sales performance.
Our Purpose
To empower Movers and Makers to thrive in our ever-changing world.
Our Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology to craft tailored and innovative solutions.
Our Vision
To enhance every journey in the world of mobility.
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