Data Analyst and Reclaim Support Specialist

3 weeks ago

Bognor Regis, West Sussex, United Kingdom MSX INTERNATIONAL Full time

Competitive Salary and Benefits

Permanent/40 hours weekly

Bognor Regis/Hybrid

We are seeking an experienced Analyst to join our team as a Warranty Claims Analyst and Reclaim Expert. The ideal candidate will have a passion for delivering data insight and reporting, with experience of working in the automotive industry with luxury vehicles.

About the Role:

The successful candidate will support the Warranty teams to identify component failure rates, detailing the root cause, from warranty claims data and warranty returned parts. They will also support the OEM to recover the costs from the suppliers and reduce costs.

Key Responsibilities:

  • Collate, analyse and report data to deliver metrics from various data sources and systems using assigned templates.
  • Present reports and analysis to Senior Management, making improvement recommendations.
  • Liaise with engineering and reclaim department to support the parts return process.
  • Monitor warranty claims trend by top 50 issues and model, liaising with technical to ensure they are covered by known topics/fixes.

Requirements:

  • Ability to collaborate with and support other departmental teams, including Field Quality Team, in improving business practices and processes.
  • Ability to identify trends within data sets and forecast predications on reclaim potential and timelines.
  • Complete reviews of 8D reports and defect identification.
  • Negotiate with suppliers on warranty reclaim cost levels.
  • Analysis of warranty claims import duty and cost calculations.
  • Provide information, in various formats to the Warranty and Technical teams, on KPIs to improve fix implementation.
  • Creation and maintenance of weekly and monthly campaign completion reports.
  • Proven analytical skills and the ability to interpret data and produce reports.
  • IT literate with strong Microsoft Office skills, in particular MS Excel, Access and PowerBi.
  • Effective time management and ability to work under pressure and to tight timelines.
  • Excellent verbal and written communication skills with exceptional attention to details.
  • Enthusiastic, flexible and proactive personality.
  • Personal qualities of integrity, credibility, and a commitment to and passion for the brand.

Working Pattern and Location:

  • 40 hours per week (Monday – Friday)
  • Bognor Regis, possible move to Goodwood

What we can offer you:

  • Competitive Salary
  • Other company benefits include:
    • 25 days annual leave
    • company contributory pension plan
    • cash back health care scheme, life assurance
    • car salary exchange scheme

About MSXI:

With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

  • Consumer Engagement
  • Parts, Accessories & Service Performance
  • Actionable Insights
  • Diagnostics & Repair Enhancement
  • Warranty and Repair Efficiency
  • Technical Information
  • Learning Solutions
  • Sales Performance

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

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