Claims and Complaints Manager

1 week ago


Birmingham, Birmingham, United Kingdom Aston Charles Full time
Liability Claims Team Leader Opportunity

We are seeking an experienced Liability Claims Team Leader to join our dynamic team at Aston Charles. As a key member of our team, you will be responsible for managing a team of Liability Claims Handlers, each dealing with a varied caseload including predominantly Public and Employers' Liability losses.

Your managerial duties will include training, development and coaching, allocating workloads, acting as an escalation point for complaints, and file/audit checking to ensure compliance. In addition, you will be handling your own caseload of higher value and complex claims.

As a Liability Claims Team Leader, you will be an expert on all things Liability claims, with solid managerial skills and the ability to create a friendly and supportive environment where a fully remote-based team can thrive. You must be dynamic, able to thrive in a fast-paced and constantly-evolving environment, and be willing to challenge the status quo.

We offer an attractive basic salary (Negotiable, depending on experience), together with a range of company benefits, including support towards professional qualifications. With more high-profile MGA's being onboarded all the time, there are clearly going to be a myriad of opportunities for progression in the short, medium, and longer term.

Key Responsibilities:

  • Manage a team of Liability Claims Handlers
  • Train, develop and coach team members
  • Allocate workloads and act as an escalation point for complaints
  • Handle your own caseload of higher value and complex claims
  • Ensure compliance through file/audit checking

Requirements:

  • Expertise in Liability claims
  • Solid managerial skills
  • Ability to create a friendly and supportive team environment
  • Dynamism and ability to thrive in a fast-paced environment

About Aston Charles:

Aston Charles is a leading recruitment agency specializing in General Insurance and Financial Services. We pride ourselves on providing a personalized service from industry experts.



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