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Claims and Complaints Specialist
2 months ago
We are seeking a highly skilled and experienced Claims and Complaints Controller to join our team at LV= General Insurance. As a key member of our claims management team, you will be responsible for handling complex and large home claims, analyzing claims performance, and monitoring industry trends.
Key Responsibilities- Manage technical claims over £150k and up to £750k, including identification and pursuit of recoveries.
- Act as a technical referral point for less experienced team members for claims up to £750k.
- Support the technical development of GI operational teams through coaching, mentoring, and training packages.
- Monitor home claims performance and supplier performance to identify trends and areas for improvement.
- Complete monthly department and annual supplier audits to identify leakage, trends, and regulatory issues.
- Extensive experience in handling major and complex home claims, including fire, flood, escape of water, and subsidence.
- Sound knowledge of large loss reinstatement processes, building practice, and regulations.
- Good understanding of insurance policy terms, principles, and law.
- Ability to review effectiveness of claim handling protocols and identify trends or changes for improvement.
- Good team building and people development skills.
We offer a range of flexible benefits, including 26 days' holiday, a competitive pension, an annual bonus scheme, and a generous 25% discount on our general insurance products.
We are committed to creating an inclusive culture that values diversity and inclusion. We are signatories of the ABIs flexible working charter and believe in supporting hybrid work patterns that balance the needs of our customers with your personal circumstances and our business requirements.
