Technical Claims Specialist

4 weeks ago


Birmingham, Birmingham, United Kingdom Stride Resource Management Ltd Full time

A leading insurance company is embarking on a transformative journey, with significant investments focused on enhancing services, introducing new digital offerings for customers, and streamlining business processes. As part of this journey, there is an opportunity for a Technical Claims Specialist.

Key responsibilities include providing technical oversight to enhance the company's strategy in handling Domestic and Commercial Property claims, with values typically up to £1M. The role involves developing and improving the control framework for building expenditures across Property claims. You will conduct quality reviews to ensure compliance with scoping guidelines and standards and manage a variety of claims remotely, dealing with cases of varying complexity and value.

In this role, fostering strong relationships with the internal Claims Operations, Underwriters and Supply Chain is crucial. Providing technical support to internal Claims Handling teams and assisting in the management of complex buildings claims are key aspects of the role. Additional responsibilities include investigating complaints, conducting site visits when necessary, and making recommendations to resolve claims. During surge events, you will play a critical role in supporting both Operational and Field teams.

This role is essential in advancing the company's technical strategy, particularly in the area of property buildings claims. To be considered, you will have substantial experience managing large and complex retail and commercial property claims, along with a deep understanding of construction principles, general insurance policies, and building claims validation. Proficiency in using scoping and project management tools and knowledge of the subsidence claims process are also beneficial. The role requires a strong understanding of construction pathology, pricing, design, and defect analysis.

You will receive a basic salary up to £50K, a car/car allowance and a comprehensive benefits package. The position offers substantial flexibility, allowing you to work primarily from home while also visiting client sites as required.



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