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Insurance Industry Professional
1 month ago
Job Summary
We are seeking a skilled Claims Handler to join our team at GerrardWhite. This is an exciting opportunity for a motivated and ambitious individual to build a successful career in the insurance industry.
Key Responsibilities
- Client Relationship Management: Connect with new referrals, establish strong rapport, and understand their insurance needs.
- Claims Processing: Manage client accounts, liaise with third-party insurers, repairers, and other departments to ensure a smooth claims process.
- Negotiation and Settlements: Confidently negotiate claim settlements with insurers, maximizing client satisfaction and retention.
- Customer Service: Deliver empathetic, high-level customer service, particularly when assisting clients post-accident and arranging replacement vehicles.
- Caseload Management: Handle a personal caseload, keeping clients updated on progress, and ensuring accurate record-keeping and communication.
Qualifications and Skills
- Excellent Communication: A strong commitment to delivering excellent service and empathy in all client interactions.
- Confidence and Effectiveness: Confident on the phone and effective in written communication.
- Prioritization and Organization: Strong prioritization, organizational, and time-management skills with an eye for detail.
- Sales and Marketing: Skilled in promoting services, with an enthusiasm for customer service.
- Technical Skills: Proficient in Microsoft Word, Excel, and Outlook; familiar with basic IT operations.
Ideal Candidate
A vibrant, friendly individual who thrives in a fast-paced, supportive environment. Previous experience in insurance, credit hire, or customer account management is highly desirable.
Benefits
- Competitive Salary: Up to £500 per month performance-based commission.
- Ongoing Training: Comprehensive training and continuous professional development opportunities.
- Supportive Work Environment: A supportive work environment with a focus on work-life balance.
Estimated Salary: up to £35,000 per annum based on location and experience.
