Human Capital Director

1 month ago

London, Greater London, United Kingdom TTEC Full time
Transform Human Capital in EMEA

We're seeking a seasoned Human Capital Director to drive performance, optimize pay, and reduce attrition in our EMEA region. As a key member of our leadership team, you'll oversee the execution of our human capital strategies, ensuring effective usage of human capital systems to maximize site and client profitability.

Key Responsibilities:
  • Ensure client and site leadership are effectively executing TTEC's human capital strategies to drive performance, optimize pay, and reduce attrition.
  • Work with project/program leadership teams to ensure effective usage of human capital resources for each site.
  • Collaborate with the business development team to grow the region and ensure TTEC's human capital strategies are properly represented in all proposals.
  • Oversee restructuring when regional changes are needed, such as sunsetting programs or locations, moving employees amongst programs, or supporting operational efficiencies.
  • Represent the EMEA cultural mindset and employee positioning for both external candidate and internal employee marketing and communications.
Requirements:
  • Bachelor's Degree or similar qualification
  • 10+ years of progressive human capital or human resources experience ideally from a BPO or similar services industry across the EMEA region
  • Talent Acquisition strategy and knowledge across the EMEA region
  • Effective leadership and management skills across EMEA geos
  • HR Operations or similar experience
What We Offer:
  • Competitive salary package including variable incentive bonus opportunity
  • Comprehensive benefits package
  • Health and wellness program, including employee assistance
  • Employee recognition programs, professional development, tuition reimbursement
  • Learning and career growth opportunities via our global footprint
  • Our Women in Leadership program connects employees globally with learning, networking, and mentoring opportunities
  • Work from home with travel when needed. This is a remote-based opportunity in either the UK, South Africa, Greece, Bulgaria, Egypt, or Poland.

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