Senior Associate, Client Solutions Expert

1 month ago

London, Greater London, United Kingdom GLG Full time
Job Description

Role Summary:

We are seeking a highly motivated and experienced Senior Associate to join our Client Solutions team. As a Senior Associate, you will be responsible for delivering high-quality client services, building strong relationships with clients, and contributing to the growth and success of our business.

Key Responsibilities:

  • Recruit and certify senior industry experts to grow our network
  • Execute time-sensitive projects for clients, working within a specialized team
  • Leverage our network to match experts with clients based on client needs
  • Interact daily with experts over the phone to qualify profiles and ensure exact fit for client projects
  • Maintain accountability and responsibility for client projects and the overall client experience
  • Enhance knowledge of clients by building strong relationships with them
  • Collaborate with the Business Development/Sales team to discuss content ideas and map out users to grow revenue and ensure retention of existing accounts
  • Collaborate with GLG's Events, Strategic Projects, and Survey teams to pitch and execute a wide range of products
  • Prepare for and attend client meetings

Requirements:

  • Ability to multi-task and prioritize activities effectively, with a high level of accuracy and attention to detail
  • Excellent communication skills
  • Demonstrable client services skills, with experience owning relationships with clients
  • Demonstrable commercial acumen
  • Strong desire to work in a collaborative environment
  • Bachelor's degree, or above
  • 1-2 years of work experience in a client service-focused position post-graduation
  • Full business proficiency in English; additional European languages are desirable but not essential for this role

Career Progression:

After achieving specific qualitative goals, Senior Client Services Associates typically progress onto Client Solutions Manager roles, where they are responsible for their own book of business, managing client relationships, and increasing management responsibility of other/junior team members.

What We Offer:

  • Competitive base salary plus quarterly commission programme and annual bonus with comprehensive benefits
  • Global tuition reimbursement to support GLGers who want to continue their professional education
  • A great team atmosphere with socials, off-site activities, and sports teams to join
  • An opportunity to contribute to GLG's Social Impact Partners Programme

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