Front Desk Ambassador

4 weeks ago


London, Greater London, United Kingdom SumosanTwiga Full time

Role Summary

A Front Desk Ambassador at Sumosan Twiga will be the key to delivering exceptional guest experiences. This role is an exciting opportunity to work in a luxurious setting and make a lasting impression on our patrons.

Responsibilities

  • Greet and welcome guests, ensuring they feel valued and comfortable from the moment they arrive.
  • Coordinate with operational departments to provide seamless service and exceed guest expectations.
  • Engage with guests to ensure a comprehensive and enjoyable customer experience.
  • Provide menu presentations and address initial inquiries in a professional and courteous manner.
  • Manage reservations, phone calls, and inquiries in a timely and efficient manner.
  • Collaborate with the management team to ensure seamless operations and address any guest concerns or feedback effectively.

Requirements

  • Background in Hospitality or a similar role will be highly beneficial.
  • Experience with reservation software, particularly Seven Rooms, is highly advantageous.
  • Excellent customer service and communication skills are essential.
  • Ability to handle high-pressure situations with poise and professionalism.
  • Availability to work evenings and weekends is a must.
  • Legal right to work in the UK is required.

Sumosan Twiga's Commitment

We are an equal opportunity employer, committed to diversity, equity, and inclusion in our hiring practices and workplace culture. We celebrate and support the unique contributions of every individual.


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