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Customer Service Representative
2 months ago
Job Title: Customer Service Coordinator - Europe
Job Summary:
We are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Graphic Packaging International - Europe. As a Customer Service Coordinator, you will be responsible for delivering exceptional customer service to our clients, managing a portfolio of accounts, and ensuring that our business objectives are met.
Key Responsibilities:
- Manage a full portfolio of accounts allocated to you, ensuring that all customer needs are met and exceeded.
- Work closely with the planning, production, and operations teams to ensure that our business provides a high level of customer service at all times.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Provide information to customers and internal stakeholders in a concise and timely manner.
- Collaborate with the external accounts manager to meet customer needs and expectations.
- Accountable for launch management on your portfolio of accounts.
- Support the ethos of team working within the department.
- Ensure regular and effective communication within and from all areas to achieve common business aims.
- Liaise with customers as and when required, including off-site visits.
- Be proactive in developing solutions to departmental issues.
- Identify issues and recommend adjustments or resolutions to rectify any issues.
- Grow product knowledge through regular product training and working alongside internal departments.
- Monitor and manage aged stocks, pre-aged stocks, overdue reserves, unreleased reports, WIP status, extras tracker, and Pack works tasks to meet company KPIs.
- Ensure board reserves are managed effectively.
- Ensure attention to detail is paramount and accurately transfer data and pricing from point of order to invoicing.
- Conduct a full handover with your team when on annual leave.
- Assist in covering accounts within the team when colleagues are on annual leave.
Requirements:
- Excellent customer-facing skills.
- Highly responsible, reliable, and flexible with a strong work ethic.
- Strong commercial awareness and business acumen.
- Excellent organizational and time management skills, with the ability to prioritize.
- Ability to work under pressure to deliver a high standard of service.
- Positive attitude and commitment.
- Ability to establish and maintain effective working relationships.
- Ability to influence others and generate new ideas.
- Effective problem-solving and decision-making.
- Able to work in a fast-paced environment - FMCG preferred.
