Debt Recovery Specialist

21 hours ago


Swindon, Swindon, United Kingdom Thames Water Utilities Limited Full time

Company Overview:

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Thames Water Utilities Limited is the UK's largest water and wastewater company, serving over 16 million customers. We strive to build a better future for all, helping our customers, communities, people, and the planet thrive.

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Job Summary:

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We are seeking a highly skilled Debt Recovery Specialist to join our team. As a key member of our arrears management team, you will play a crucial role in recovering debt, managing difficult conversations with professionalism and determination, and achieving resolutions that work for both the customer and the business.

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About You:

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You will have proven experience in roles involving challenging customer interactions, such as debt recovery, customer service, or credit control. Your strong communication skills, problem-solving ability, and proficiency with Microsoft Office will enable you to excel in this position.

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The Role:

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Your primary responsibility will be to recover outstanding payments from customers. You will proactively contact customers via phone, email, and letters to discuss their financial obligations and secure payments. In addition, you will negotiate payment plans, identify risks, and escalate accounts when necessary.

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Training and Development:

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You will receive comprehensive training to equip you for success in this role. This includes hands-on training and support during your probation period, which lasts a minimum of six months. After training, you will work on a rotating shift pattern, Monday to Friday, 8:00 am to 8:00 pm.

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What We Offer:

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We offer a competitive salary of £24,560 per annum, 24 days of annual leave (increasing with service), and a contributory pension scheme with employer contributions of up to 12%. You will also enjoy access to our benefits hub, offering discounts and well-being resources.

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Why Join Us:

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At Thames Water, we pride ourselves on being a unique, rewarding, and diverse place to work. Our aim is to ensure that we are a great, diverse, and inclusive workplace. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives, we encourage you to apply.



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