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Lead Tenant Officer

2 months ago

Rugby, Warwickshire, United Kingdom CRA GROUP LIMITED Full time
Job Summary

We are seeking a highly skilled and experienced professional to take on the role of Lead Tenant Officer. As a key member of our Housing Management team, you will be responsible for leading on behalf of the Council in legal proceedings related to tenancy enforcement, as well as providing supervision and guidance to the Housing Management Team.

Key Responsibilities
  • Represent the Council in legal proceedings related to housing management, including court processes and tenancy enforcement.
  • Conduct final reviews of tenancies at risk of eviction and identify next steps to sustain the tenancy.
  • Supervise Housing Officers in delivering a housing management service for all tenants of the Council, including general needs housing and Independent Living schemes.
  • Provide advice, assistance, and information to tenants and the general public through office interviews, home visits, telephone calls, written correspondence, and email.
  • Liaise with all housing teams, the Housing Services Team Leader, and other officers to ensure appropriate support is provided in the delivery of housing services and to identify and resolve any complaints or problems.
  • Work with internal departments and external organizations to ensure tenancies are sustained through a multi-agency approach and individual support packages.
  • Monitor, install, and coordinate the use of noise recording equipment.
  • Support Housing Officers to investigate and process all housing management requests, including transfers of tenancy, mutual exchanges, and succession, in accordance with current legislation.
  • Supervise Housing Officers to investigate, report, and act upon possible breaches of tenancy conditions, using all appropriate methods, including Court action to remedy breaches.
  • Manage and investigate high-risk complaints of antisocial behavior and neighbor disputes, taking prompt and appropriate action against offenders in conjunction with other agencies, such as the police and social services.
  • Ensure accurate records are maintained, collate witness statements, and ensure work is conducted within current legislation.
  • Support Housing Officers to prepare a full evidence package in neighbor nuisance and antisocial behavior cases for instructing legal action and following through to conclusion of any Court action.
  • Promote tenant participation, establishing and maintaining productive links, and promoting equal opportunities within the service.
  • Work with residents and other agencies to develop and maintain community agreements.
  • Subject to data protection procedures, lead on liaising with other agencies on issues of tenancy sustainment.
  • Organize case conferences and attendance of all relevant agencies in appropriate cases to achieve a positive outcome for tenants in maintaining their tenancy.
  • Monitor and supervise Housing Officers to ensure all work is recorded on the housing management systems and prepare case notes and reports for the Housing Services Team Leader.
  • Ensure all monitoring records are accurately maintained.
  • Prepare reports on statistical data for monitoring the service and recommending where improvements can be made.
Essential Experience and Qualifications
  • Previous experience of supervising staff in a housing environment.
  • Previous experience dealing with the public, both face-to-face and by telephone, with a varying customer base.