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Technical Support Specialist

4 weeks ago

Portishead, United Kingdom Xist4 IT Full time
Role Overview

We are seeking a skilled Junior Support Analyst to join our team at Xist4 IT. This role involves providing exceptional support to our clients, ensuring timely resolution of their technical issues.

Key Responsibilities
  • Log and manage support calls, ensuring prompt response and resolution.
  • Liaise with customers to progress open calls.
  • Perform day-to-day maintenance of internal systems.
  • Set up and support internal laptops and servers.
  • Provide ad-hoc support as necessary.
Requirements
  • Up to two years of experience in a customer-centric IT support role.
  • Proficiency in Windows and Office 365.
  • Strong problem-solving skills and proactive approach.
  • Excellent English communication skills.
Benefits
  • Fantastic office location.
  • Company pension scheme.
  • Profit share bonus.
  • Company healthcare scheme.
Salary and Location

This role offers a competitive salary range of £24-28,000 per annum, located in Portishead. The work arrangement is hybrid, offering a great balance between work and personal life.