IT Support Specialist

4 days ago


Portishead, North Somerset, United Kingdom Lucid Connect Ltd Full time £28,000
Job Title: Technical Service Desk Engineer

Salary Estimate: £28,000 - £32,000 per annum (dependent on experience)

About the Role:
Lucid Connect Ltd is seeking a highly skilled Technical Service Desk Engineer to join our team in Portishead. As a key member of our IT support team, you will be responsible for providing first-line technical support to our clients.

Key Responsibilities:
- Provide exceptional customer service, responding to calls and resolving service requests efficiently
- Collaborate with the team to manage escalations and ensure timely resolution of issues
- Deliver proactive, reactive, and service management to achieve high levels of customer satisfaction within SLAs and business KPIs

Requirements:
- Excellent technical and interpersonal skills, preferably with experience working in a similar role
- Strong experience supporting Office 365 cloud services, including Microsoft Azure
- Practical working experience with RDS (remote desktop support)
- Good knowledge of IT concepts and architectures
- Up-to-date Microsoft qualifications and ITIL Foundation Certification are desirable but not essential

What We Offer:
- A competitive salary, benefits package, and opportunities for career growth and development
- The chance to work with a leading IT solutions provider, dedicated to delivering exceptional service to our clients
- A supportive and collaborative team environment

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