Junior Support Analyst
2 months ago
An exciting opportunity awaits a Junior Support Analyst to join an innovative IT company renowned for providing powerful solutions across messaging, collaboration, and cloud technologies. This Junior Support position is ideal for customer-centric individuals with a flair for problem-solving and who thrive in a fast-paced environment.
While the role primarily involves MS product support, comprehensive training will equip you to tackle complex technical challenges over the first six to twelve months. During this initial period, you’ll receive in-depth training on the core Microsoft products our client supports, enabling you to develop a solid foundation in the systems and processes.
Junior Support Analyst Key Skills:
Our client is searching for a dedicated Junior Support Analyst with technical acumen and excellent communication skills. We're eager to connect with candidates in similar fields, including Product Support, Software Support, Application Support, and Service Desk.
Ideal candidates will bring the following experience:
Up to two years in a customer-centric IT support role.
Experience handling first-line support, service desk tasks, and troubleshooting IT issues.
Demonstrated ability in logging and prioritising incoming support calls.
Windows support experience.
Proficiency in Office 365.
Strong problem-solving skills and a proactive approach to tackling technical challenges.
Have excellent English communication skills (written and verbal).
All applicants must reside in the UK and have the right to work.
About the Junior Support Analyst Position:
The bulk of your responsibilities early on will focus on essential tasks, such as logging calls and becoming familiar with the client’s ticketing system and workflow.
As you gain confidence and expertise with the core products, you’ll gradually take on more complex aspects of the role, tackling in-depth support issues and engaging in higher-level troubleshooting. Our client understands that developing this level of proficiency takes time and is fully committed to supporting your growth at every stage. This approach ensures you’ll be well-prepared to handle the most challenging technical issues with ease as your experience grows.
As part of the Technical Support Department, the Junior Support Analyst will play a crucial role in managing our client’s customer support infrastructure. This role involves:
Logging incoming support calls.
Ensuring support calls are taken promptly.
Managing support calls and ensuring timely response and resolution
Liaising with customers to progress open calls for other members of the support department.
Day-to-day maintenance of internal systems for end users.
Setting up and supporting internal laptops and servers.
Performing adhoc support as and when necessary.
Salary: £24-28,000
Location: Portishead
Work Arrangement: Hybrid - Three days in the office and two days working from home (initially office-based for six months)
Benefits:
Fantastic office location by the Portishead Marina
Company pension scheme (Standard Life)
Profit share bonus based on company performance
Company healthcare scheme after six months
For more information on this Junior Support Analyst position, please get in touch with us to discuss.
Our client is committed to inclusivity. They celebrate diversity and encourage everyone to join and be themselves at work
-
Junior Support Specialist
4 weeks ago
Portishead, North Somerset, United Kingdom Xist4 IT Full timeJob OverviewXist4 IT is a leading provider of innovative solutions in messaging, collaboration, and cloud technologies. We are seeking a highly motivated Junior Support Analyst to join our team.
-
Customer Support Analyst
4 weeks ago
Portishead, North Somerset, United Kingdom XIST4 IT Recruitment Ltd Full timeDiscover an exciting opportunity with XIST4 IT Recruitment Ltd to secure a position as a Junior Support Analyst. This dynamic role is ideal for customer-centric individuals who thrive in a fast-paced environment, providing technical support for Microsoft products and services.About the PositionThe successful candidate will be responsible for managing support...
-
Junior Technical Support
1 month ago
Portishead, United Kingdom CV-Library Full timeAn exciting opportunity is available for you to join our client as a Junior Technical Support. You will become part of an innovative IT company renowned for delivering robust messaging, collaboration, and cloud technology solutions. This Junior Support position is perfect for customer-focused individuals with experience in first-line support, helpdesk, or...
-
Technical Support Specialist
1 day ago
Portishead, North Somerset, United Kingdom XIST4 IT Recruitment Ltd Full timeJob OverviewXIST4 IT Recruitment Ltd is seeking a highly motivated Junior Support Analyst to join their Technical Support Department. As a key member of the team, you will be responsible for managing customer support infrastructure and ensuring timely response and resolution to support calls.The ideal candidate will have excellent communication skills,...
-
Technical Support Specialist
4 weeks ago
Portishead, United Kingdom Xist4 IT Full timeRole OverviewWe are seeking a skilled Junior Support Analyst to join our team at Xist4 IT. This role involves providing exceptional support to our clients, ensuring timely resolution of their technical issues.Key ResponsibilitiesLog and manage support calls, ensuring prompt response and resolution.Liaise with customers to progress open calls.Perform...
-
Technical Assistance Representative
4 weeks ago
Portishead, North Somerset, United Kingdom Xist4 IT Full timeAbout the RoleWe are looking for a customer-centric individual with excellent problem-solving skills to fill this exciting opportunity. As a Junior Support Analyst, you will be responsible for providing top-notch support to our clients, resolving technical issues, and escalating complex problems to senior engineers.The ideal candidate will have a strong...
-
Technical Support Specialist
4 weeks ago
Portishead, United Kingdom Xist4 IT Full timeXist4 IT is a renowned IT company that delivers innovative solutions in messaging, collaboration, and cloud technology. As a Junior Technical Support specialist, you will be part of our team responsible for providing exceptional support to customers.Key ResponsibilitiesProvide first-line support for Microsoft productsLog and prioritize incoming support...
-
Information Technology Support Engineer
3 weeks ago
Portishead, United Kingdom Peaple Talent Full timePeaple Talent has partnered with Masters247 to recruit an IT Support Engineer.Who: With over 30 years of expertise, Masters247 is proud to be at the forefront of distributing premium golfing equipment to businesses across the UK and Europe.Masters has continually expanded its portfolio, incorporating Level 4, a manufacturing and embellishment hub with...
-
Technical Support Specialist
4 weeks ago
Portishead, North Somerset, United Kingdom Xist4 IT Full timeAbout Xist4 ITXist4 IT is an innovative IT company renowned for delivering robust messaging, collaboration, and cloud technology solutions.Job Summary:We are looking for a customer-focused Junior Technical Support specialist to join our team. As a key member of our support team, you will provide top-notch assistance to our clients, helping them overcome...
-
Information Technology Support Engineer
3 weeks ago
Portishead, United Kingdom Peaple Talent Full timePeaple Talent has partnered with Masters247 to recruit an IT Support Engineer. Who: With over 30 years of expertise, Masters247 is proud to be at the forefront of distributing premium golfing equipment to businesses across the UK and Europe. Masters has continually expanded its portfolio, incorporating Level 4, a manufacturing and embellishment hub with...
-
Information Technology Support Engineer
3 weeks ago
Portishead, United Kingdom Peaple Talent Full timePeaple Talent has partnered with Masters247 to recruit an IT Support Engineer. Who: With over 30 years of expertise, Masters247 is proud to be at the forefront of distributing premium golfing equipment to businesses across the UK and Europe. Masters has continually expanded its portfolio, incorporating Level 4, a manufacturing and embellishment hub with...
-
Information Technology Support Engineer
3 weeks ago
Portishead, United Kingdom Peaple Talent Full timePeaple Talent has partnered with Masters247 to recruit an IT Support Engineer. Who: With over 30 years of expertise, Masters247 is proud to be at the forefront of distributing premium golfing equipment to businesses across the UK and Europe. Masters has continually expanded its portfolio, incorporating Level 4, a manufacturing and embellishment hub with...
-
Information Technology Support Engineer
3 weeks ago
Portishead, United Kingdom Peaple Talent Full timePeaple Talent has partnered with Masters247 to recruit an IT Support Engineer. Who: With over 30 years of expertise, Masters247 is proud to be at the forefront of distributing premium golfing equipment to businesses across the UK and Europe. Masters has continually expanded its portfolio, incorporating Level 4, a manufacturing and embellishment hub with...
-
Software Engineer Team Lead
1 day ago
Portishead, North Somerset, United Kingdom SR2 | Socially Responsible Recruitment | Certified B Corporation™ Full timeSenior Java Developer/Team Leader OpportunityWe are supporting a client based in the UK, to hire a Senior Java developer who will also be team leading 3 junior engineers.About the Role:As a Senior Java Developer/Team Leader, you will be responsible for leading a team of 3 junior engineers and contributing to the development of software products and...
-
Junior Property Lettings Negotiator
1 week ago
Portishead, United Kingdom The Opportunity Hub UK Full timeLettings Negotiator - Elephant and Castle, Central LondonAre you ready to take the next step in your career as a Lettings Negotiator? If you thrive in a dynamic and professional environment, this opportunity is for you.Company Overview:We are a dynamic and ambitious estate agency with a strong presence across London. Driven by technology and innovation, we...
-
Service Desk Team Leader
7 months ago
Portishead, United Kingdom Chorus Full time**The Role** As Service Desk Team Leader you will be responsible for maintaining performance, quality of service and customer experience for a Service Desk pod, consisting of a mix of 1st and 2nd Line Service Desk Analysts and delivering IT support services to a sub section of our diverse customer base. You will oversee overall performance, productivity...
-
It Knowledge Engineer
3 weeks ago
Portishead, United Kingdom Peaple Talent Full timePeaple Talent has partnered with Masters247 to recruit an IT Support Engineer.Masters has continually expanded its portfolio, incorporating Level 4, a manufacturing and embellishment hub with advanced tools like laser engravers, DTF machines, CNC, and embroidery for custom designs.Golfway, our junior golf brand, supports young players with tailored programs...
-
Urban Planner Professional
4 weeks ago
Portishead, North Somerset, United Kingdom Alfred Recruitment Full timeUrban DesignerWe are looking for a talented Urban Designer to join our team at Alfred Recruitment. This exciting opportunity will see you working on a variety of masterplans, urban design projects, outline applications and design codes. As part of the Urban Design team, you will carry out and oversee the preparation of supporting drawings, character...
-
Sophos Firewall Network Analyst
5 days ago
Portishead, United Kingdom CV-Library Full timeBristol - Sophos Firewall & Network Support (12-Month Contract) £300 p/d Inside IR35 (paid through an umbrella company) - we have a limited budget which we have to work in for this one but you can be fully remote apart from a few days onsite in Bristol initially. We’re seeking a skilled Sophos Firewall Specialist to step in and manage our...
-
Sophos Firewall Network Analyst
4 days ago
Portishead, United Kingdom IntaPeople Full timeBristol - Sophos Firewall & Network Support (12-Month Contract)£300 p/d Inside IR35 (paid through an umbrella company) - we have a limited budget which we have to work in for this one but you can be fully remote apart from a few days onsite in Bristol initially.We’re seeking a skilled Sophos Firewall Specialist to step in and manage our clients firewall...