Technical Service Desk Engineer

4 days ago


Portishead, North Somerset, United Kingdom Lucid Connect Ltd Full time £28,000
Job Overview:
We are excited to announce an exciting opportunity for a Helpdesk Technician to join our team at Lucid Connect Ltd in Portishead. As a key member of our IT support team, you will play a vital role in ensuring the smooth operation of our clients' IT systems.

Job Summary:
The successful candidate will be responsible for providing first-line technical support to our clients, responding to calls and resolving service requests efficiently. You will also collaborate with the team to manage escalations and ensure timely resolution of issues.

Key Skills and Qualifications:
- Proven experience working in a helpdesk or technical support role
- Strong knowledge of IT concepts and architectures, including Office 365 cloud services and Microsoft Azure
- Excellent communication and interpersonal skills, with the ability to provide exceptional customer service
- Ability to work effectively in a team environment and prioritize tasks to meet deadlines

What We Offer:
- A competitive salary and benefits package, with opportunities for career growth and development
- The chance to work with a leading IT solutions provider, dedicated to delivering exceptional service to our clients
- A supportive and collaborative team environment

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