Helpdesk Technician

4 days ago

Portishead, North Somerset, United Kingdom Lucid Connect Ltd Full time £28,000
Job Description:
Lucid Connect Ltd is seeking a skilled IT Support Specialist to join our team in Portishead. As a key member of our IT support team, you will be responsible for providing first-line technical support to our clients.

Key Responsibilities:
- Respond to calls and resolve service requests efficiently, providing exceptional customer service
- Collaborate with the team to manage escalations and ensure timely resolution of issues
- Deliver proactive, reactive, and service management to achieve high levels of customer satisfaction within SLAs and business KPIs

Requirements:
- Excellent technical and interpersonal skills, preferably with experience working in a similar role
- Strong experience supporting Office 365 cloud services, including Microsoft Azure
- Practical working experience with RDS (remote desktop support)
- Good knowledge of IT concepts and architectures
- Up-to-date Microsoft qualifications and ITIL Foundation Certification are desirable but not essential

Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Supportive and collaborative team environment

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