Operations Manager

3 weeks ago


Glasgow, Glasgow City, United Kingdom Venatu Recruitment Group Full time

Overview:

We are seeking an experienced Service Manager to join our dynamic team at Venatu Recruitment Group. As a key member of our organization, you will be responsible for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels.

About the Role:

This is an exciting opportunity for a talented individual to drive business growth and maximize customer satisfaction while motivating and managing a team. The ideal candidate will have a successful track record within the Service Manager role and be able to clearly demonstrate their ability to generate impressive results by increasing performance, profitability, and operating efficiency.

The Key Responsibilities:

  • Take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.
  • Monitor and control costs in line with the business plan, whilst maintaining quality standards and customer service.
  • Ensure accurate collection and recording of customer data in line with Group standards.
  • Maintain adherence to manufacturer standards at all times.
  • Ensure a safe working environment is maintained.
  • Monitor colleague performance.

About You:

The ideal candidate will be able to demonstrate strong leadership and people management skills, with a focus on leading their team to deliver business objectives. You will be expected to drive the business forward and maximise customer satisfaction while motivating and managing the whole team.

What We Offer:

Our client is proud to be the Motor Retailer who invests more in their colleagues' personal development than any other. If you are successful, you can look forward to ongoing training opportunities that provide you with the right career path, career progression, and a range of benefits you would expect from an employer of choice.

Benefits Package:

  • 25 days holiday rising with length of service plus bank holidays
  • Access to our online rewards platform giving you cash back and discounts for multiple retailers
  • Preferential Service Rates
  • Colleague Purchase Scheme
  • Share Incentive Scheme
  • Pension
  • Enhanced Maternity & Paternity

The estimated salary for this role is £50,000 - £65,000 depending on experience.


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