Employee Relations Manager
3 weeks ago
This position requires an individual with significant employee relations experience, deep subject matter knowledge, and strong emotional intelligence, communication, and interpersonal skills to work successfully on a broad spectrum of employee relations issues, projects, and initiatives.
The position supports Corporate Employee Relations in the EMEA region as we strive to become Earth's Best Employer.
Key Responsibilities- Work proactively to enhance the employee experience by identifying and addressing employee concerns early, de-escalating and resolving workplace issues before they reach a level of criticality requiring reactive efforts.
- Work as a project manager on proactive initiatives that improve employee relations and engagement.
- Undertake a significant amount of work on critical employee relations issues that are highly sensitive and typically can only be successfully completed with limited time, including conducting workplace investigations and advising on challenging employee situations.
- Partner with business leaders and HR teams to create and sustain positive employee relations programs and best practices.
- Work directly with AWS employees at all levels to identify, address, and resolve concerns through mechanisms like listening sessions, focus groups, conflict resolution, and one-on-one coaching.
- Design and deliver positive employee relations trainings and communications.
- Conduct, analyze, and action plan from multiple levels of employee feedback and other data to drive and sustain positive employee relations.
- Analyze, diagnose, design, and revise people programs, policies, and practices to sustain positive employee relations.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector.
The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.
AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious.
Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.
Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer.
That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Requirements- Seven years in employee relations, functional human resources, or labor/employment law, with at least five of those years of experience in workplace/EEO investigations and/or labor/employment law.
- Bachelor's degree required; advanced degree, law degree, or other specialized training in employee relations a significant plus.
- Sound judgment and decision-making, deploying emotional intelligence in every interaction with our employee base.
- Experience working with and applying employment & labor laws throughout EMEA, within multiple countries.
- Strong written communication skills and the ability to develop effective executive-level messaging, reports, and presentations.
- Experience coaching, consulting, and advising employees and HR & business stakeholders and experience managing conflict resolution in the workplace.
- Strong ability to analyze data, develop and prepare standard and ad hoc reports, and present findings with conclusions, responses, and recommendations to HR and business leaders.
- Acts with a sense of urgency, a bias for action, and with a desire to thrive in a dynamically growing environment.
- Ability to handle confidential and sensitive information with extreme discretion.
- Technically proficient in MS Outlook, Word, Excel, & PowerPoint.
- Experience working with large amounts of quantitative and qualitative data to identify root causes, recognize patterns, and develop creative, innovative solutions for complex problems.
- Strong interpersonal and persuasion skills, enabling individual to establish partnerships and work collaboratively across management levels and personalities to influence senior leadership, stakeholders, peers, and employees at all levels across a large, dispersed organization.
- Proven problem-solving and analytical skills in an ambiguous environment with the capacity to work autonomously to manage competing priorities simultaneously while driving projects to closure.
- Highly motivated, confident, resilient, thoughtful, proactive, and intellectually curious.
- Demonstrated ability to successfully navigate complex, international organizational structures.
- Experience facilitating employee listening sessions/focus groups.
- Experience designing and delivering training programs.
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