Hotel Management Executive
2 weeks ago
We are seeking a highly skilled Hotel Management Executive to join our team at Manor of Groves Hotel Golf and Country Club. This is an exciting opportunity to take on a leadership role, driving operational excellence and financial success.
Job Summary:To deliver exceptional service at all times, ensuring customer satisfaction through effective management of staff, resulting in the highest possible standards.
Key Responsibilities:- Managing all aspects of site operations on a day-to-day basis, maximizing revenue streams and driving business growth.
- Development of departmental management and staff through training, teamwork, and communication, fostering a culture of excellence and innovation.
- Servicing as a focal point for customer feedback, addressing concerns and implementing solutions promptly.
- Collaboration with the Cluster General Manager to plan, implement, and achieve strategic plans and forecasts for the site within a specific timeframe.
- Recruitment, training, appraisal, and development of managers and staff, ensuring the right talent is in place to drive success.
- Oversight of rotas and management of staff costs, ensuring efficient resource allocation.
- Budgetary responsibilities with the Hotel Manager and Finance Department, maintaining financial acumen and prudence.
- Profit and Loss responsibility, closely monitoring financial performance and making data-driven decisions.
- Cost/Purchasing Control, ensuring optimal procurement strategies and cost-effective practices.
- Candidate should possess excellent oral and written skills, articulate and able to communicate effectively.
- Meticulous attention to detail, high energy levels, and ability to handle challenging situations with poise.
- Able to produce consistently accurate work under pressure, capable of working independently and collaboratively as part of a team.
- Honest, trustworthy, respectful, polite, and well-mannered, with a strong customer-centric approach.
- Flexibility and adaptability, experience in a similar role, and a proven track record in the hotel industry.
- A competitive salary of £42,000 - £52,000 per annum, depending on experience.
- 28 days' holiday (including bank holidays), plus statutory holidays.
- Discount on food and beverage, perfect for enjoying the hotel's amenities.
- A dynamic and supportive work environment, with opportunities for growth and development.
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