Operations Manager
2 weeks ago
We offer conference and banqueting facilities; catering for up to 400 guests, we can host all types of events; from wedding, training workshops, exhibitions to private dinners and balls.
Job Summary:
To deliver the highest quality service at all times ensuring customer satisfaction through effective management of staff resulting in the highest possible standards.
Key Duties & Responsibilities:
Managing all aspects of all site operations on a day to day basis.
Maximising all revenue streams across all departments.
Ongoing development of departmental management and all staff through training, teamwork and communication.
To be a focal point for customer feedback and action accordingly.
Working alongside the Hotel Manager to plan, implement and achieve the strategic plans and forecasts for the site within a specific time-frame.
Recruit, train, appraise and develop managers and staff.
Oversee rotas and manage staff costs.
Budgetary responsibilities with Hotel Manager and Finance Department.
Profit and Loss responsibility.
Cost/Purchasing Control.
Ensure that all SOPs and company standards are met with 100% consistency.
- To ensure customer satisfaction
- Excellent oral and written skills
- Articulate
- Meticulous with excellent attention to detail
- High energy levels
- Ability to deal with any situation that may arise
- Ability to produce consistently accurate work even whilst under pressure
- Capable of working alone and along with the team
- Honest and trustworthy
- Respectful of others and yourself
- Polite and well mannered
- To be flexible
- Experience and a similar role
- Hotel industry experience
Benefits:
- A competitive salary
- 28 days holiday (including bank holidays)
- Discount on food and beverage
If these sounds like you and you are passionate about providing outstanding customer service to guests, we would like to hear from you.
AMRT1_UKCT
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