Operations Manager

2 weeks ago


Sawbridgeworth, United Kingdom Manor Of Groves Full time
Manor of Groves Hotel Golf and Country Club offers a peaceful and tranquil setting in the Hertfordshire countryside. The hotel boasts 80 bedrooms all comfortable and contemporary styled and an onsite leisure club which includes a fitness suite, steam room, sauna and an indoor swimming pool as well as a beauty Spa.

We offer conference and banqueting facilities; catering for up to 400 guests, we can host all types of events; from wedding, training workshops, exhibitions to private dinners and balls.
Job Summary:
To deliver the highest quality service at all times ensuring customer satisfaction through effective management of staff resulting in the highest possible standards.
Key Duties & Responsibilities:
  • Managing all aspects of all site operations on a day to day basis.

    Maximising all revenue streams across all departments.

    Ongoing development of departmental management and all staff through training, teamwork and communication.

    To be a focal point for customer feedback and action accordingly.

    Working alongside the Cluster General Manager to plan, implement and achieve the strategic plans and forecasts for the site within a specific time-frame.

    Recruit, train, appraise and develop managers and staff.

    Oversee rotas and manage staff costs.

    Budgetary responsibilities with Hotel Manager and Finance Department.

    Profit and Loss responsibility.

    Cost/Purchasing Control.

    Ensure that all SOPs and company standards are met with 100% consistency.

Skills and Requirements:
  • To ensure customer satisfaction
  • Excellent oral and written skills
  • Articulate
  • Meticulous with excellent attention to detail
  • High energy levels
  • Ability to deal with any situation that may arise
  • Ability to produce consistently accurate work even whilst under pressure
  • Capable of working alone and along with the team
  • Honest and trustworthy
  • Respectful of others and yourself
  • Polite and well mannered
  • To be flexible
  • Experience and a similar role
  • Hotel industry experience

Benefits:
  • A competitive salary
  • 28 days holiday (including bank holidays)
  • Discount on food and beverage

This position demands leadership, excellent organizational skills, and a customer-centric approach to ensure both operational excellence and financial success.


AMRT1_UKCT


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