Technical Operations Engineer

7 days ago


Beaconsfield, Buckinghamshire, United Kingdom Milestone Infrastructure Full time
Job Description:

Milestone Infrastructure is seeking a highly skilled Technical Support & Data Engineer to join our Works Order Systems Support Team. As a key member of the team, you will provide third-line technical support for the Causeway Application Suite, resolving complex issues and answering queries efficiently.

Responsibilities:
  1. Configuring Client Systems: Configure client systems to integrate with the CPA system, documenting setup and customizations.
  2. Troubleshooting Collaboratively: Work with contract teams to diagnose and resolve technical issues related to system setup, functionality, and integrations.
  3. Creating Knowledge Resources: Contribute to creating guides, training materials, and knowledge base articles to enhance the user experience.
  4. Staying Up-to-Date: Stay updated with industry trends, tech advancements, and updates to the Causeway system.
  5. Managing Change & Configuration: Handle configuration, testing, and deployment of changes to the Causeway system.
Requirements:
  • A deep understanding of Works Order Management Systems or ERP systems.
  • Prior experience in configuration, troubleshooting, and supporting complex systems.
  • An analytical mindset with the ability to break down problems and offer clear solutions.
  • Exceptional communication skills to explain complex tech concepts in simple terms.
  • The ability to work independently and collaboratively as part of a motivated team.
What You'll Get:
  • A competitive salary of £60,000 - £70,000 per annum.
  • A hybrid working environment with 2 days in the office and 3 days working remotely.
  • Opportunities for career growth and professional development.
  • A comprehensive benefits package including a competitive pension scheme, company car or allowance, and employee discounts.


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