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Technical Support Specialist

2 months ago

Beaconsfield, United Kingdom Milestone Infrastructure Full time
About Milestone Infrastructure

We're not just maintaining roads – we're paving the way for a future of smarter, more efficient highways. As the UK's leading highways maintenance provider, we're growing rapidly thanks to some exciting new projects.

Our Opportunity

We're seeking a Technical Support Specialist & Data Engineer to join our team and help drive the success of our Works Order Management Solution (Causeway).

Your Role
  • Solve Problems, Make an Impact: Provide top-tier third-line technical support for the Causeway Application Suite, resolving issues and answering queries quickly and efficiently.
  • Configuration & Customization: Focus on configuring client systems to seamlessly integrate with the CPA system, while documenting setup and any contract-specific customizations.
  • Collaborative Troubleshooting: Work closely with our contract teams to diagnose and resolve technical issues related to system setup, functionality, and integrations.
  • Guide & Empower: Offer clear, actionable instructions to our teams on how to best use, set up, and maintain the system, ensuring they get the most out of the Causeway platform.
  • Track & Document: Keep a meticulous record of all support cases, maintaining accurate logs of solutions and actions taken.
  • Create Knowledge Resources: Contribute to creating guides, training materials, and knowledge base articles to empower our teams and contractors to self-solve.
  • Stay Ahead of the Curve: Keep up-to-date with the latest industry trends, tech advancements, and updates to the Causeway system to continually sharpen your expertise.
  • Manage Change & Configuration: Handle the configuration, testing, and deployment of changes to the Causeway system, ensuring everything runs smoothly and efficiently.
The Ideal Candidate
  • A tech-savvy individual with a strong understanding of Works Order Management Systems or ERP systems (bonus points if you're familiar with Causeway CPA).
  • Solid experience in configuration, troubleshooting, and supporting complex systems, with a knack for solving technical problems.
  • Analytical mindset with the ability to break down problems and offer clear solutions.
  • Excellent communication skills – you can explain complex tech concepts in simple terms for non-technical users.
  • Self-motivated, detail-oriented, and able to work independently as well as collaborate within a team.
  • Familiarity with Microsoft Office 365, Excel (advanced skills), and stakeholder management is a must.
  • Experience or certification in Works Order Management or ERP systems is a bonus
What We Offer
  • Highest salary available £63,000 per annum based on qualifications and experience.
  • 28 Days Holiday + 8 Bank Holidays | Company Car or Allowance | Generous Pension & Life Assurance | Employee Discount Platform | Group Career Opportunities.
  • Hybrid Working: Enjoy a flexible work environment with 2 days in the office and 3 days working remotely.
  • Career Growth: With a broad range of projects across the UK, there are ample opportunities for career progression within the company.