Customer Experience Strategist

1 day ago

Welwyn Garden City, Hertfordshire, United Kingdom ENGINEERINGUK Full time

About the Role

We're seeking a skilled Customer Experience Strategist to join our team at ENGINEERINGUK. As a key member of our team, you will be responsible for developing reputation propositions to enhance customer experience, improve our brand perception, and help us differentiate versus our competitors.

Key Responsibilities

  • Develop and maintain positive relationships with colleagues in the Customer Function and work closely with business leaders across the Tesco Group to help define and embed business strategy.
  • Support the development of reputation propositions to enhance customer experience, improve our brand perception, and help us differentiate versus our competitors.
  • Use data & insight to tell compelling stories, sharing this across the business to deliver actionable recommendations.
  • Support foresight projects with behavioural and survey data to bring the trends to life, with a specific Tesco focus.

What We're Looking For

  • Number of years experience in an insight function or as a recipient of Insight content.
  • Commercial savviness, with a clear understanding of the market we operate in.
  • Ability to translate requirements into a brief and turn key outputs from projects into strategic recommendations.
  • Adept at project management with a broad experience of working with research and analytical techniques to answer business questions.

Our Benefits

  • Annual bonus scheme of up to 20% of base salary.
  • Holiday starting at 25 days plus a personal day (plus Bank holidays).
  • Private medical insurance.
  • 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay. We also offer 6 weeks fully paid paternity leave.
  • Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.

About Us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We're a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working.

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