Head of Customer Experience

1 month ago


Welwyn Garden City, Hertfordshire, United Kingdom ENGINEERINGUK Full time
About the Role

We are seeking a highly skilled and experienced Head of Customer Experience to lead our customer experience strategy and drive business growth. As a key member of our team, you will be responsible for developing and implementing customer-centric initiatives that enhance customer satisfaction, loyalty, and retention.

Key Responsibilities
  • Develop and execute a comprehensive customer experience strategy that aligns with business objectives
  • Lead cross-functional teams to design and implement customer experience improvements
  • Collaborate with stakeholders to identify and prioritize customer experience initiatives
  • Measure and analyze customer feedback to inform business decisions
  • Develop and maintain customer experience metrics and reporting
Requirements
  • Proven experience in customer experience leadership or a related field
  • Strong understanding of customer behavior and preferences
  • Excellent communication and project management skills
  • Ability to work collaboratively with cross-functional teams
  • Strong analytical and problem-solving skills
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
About Us

We are a leading retailer committed to delivering exceptional customer experiences. Our vision is to become every customer's favourite way to shop, whether they are at home or on the move. We are passionate about serving our customers, communities, and planet a little better every day.



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