Technical Support Specialist

3 weeks ago


Manchester, United Kingdom Uniting People Full time

We are Uniting People, a leading international communications company. Our mission is to connect businesses with their customers through effective communication.

About the Role

As an Automotive Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients. Your primary role will be to keep channel partners up-to-date with the progress of their orders, while also checking for updates on orders from suppliers and escalating where necessary.

The successful candidate will have excellent communication skills, both written and verbal, and be able to work well under pressure. You will also be responsible for taking information from multiple sources and putting together a customer update, as well as being the first point of contact for your designated workload across that working week.

Key Responsibilities
  1. Provide exceptional customer support to channel partners
  2. Check for updates on orders from suppliers
  3. Escalate issues when necessary
  4. Take information from multiple sources and put together a customer update
  5. Be the first point of contact for your designated workload across that working week

We offer a competitive salary of £24,380 per annum, plus an annual bonus. In addition, you will receive 25 days' leave, with the option to buy or sell holiday days, plus English public holidays.



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