Director of Customer Engagement

1 week ago


Sheffield, Sheffield, United Kingdom South Yorkshire Housing Association Ltd Full time

About the Role

We are seeking a visionary leader to shape and implement our customer engagement strategies, aligning our mission to deliver exceptional service to our residents. As our new Head of Customer Experience, you will be instrumental in championing customer voice and ensuring a culture of learning that means our customers' perspectives are proactively acted upon across the business.

Key Responsibilities

  • Develop and implement customer engagement strategies that drive exceptional service delivery
  • Champion customer voice and ensure customer perspectives are proactively acted upon
  • Lead and inspire teams to deliver on customer experience goals
  • Collaborate with teams to deliver innovative ideas for customer connect function

About Us

South Yorkshire Housing Association Ltd is a key player in the housing sector across South Yorkshire, deeply committed to the communities we serve. We are looking for a leader who shares our commitment to supporting our customers and communities, driven by the desire to make a tangible difference.

What We Offer

This role offers an opportunity to impact how we operate at SYHA. If you are a visionary leader with a passion for customer experience, we'd love to hear from you.



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