Director of Customer Engagement
2 months ago
About the Role
South Yorkshire Housing Association Ltd is seeking a visionary leader to shape and implement customer engagement strategies, aligning with our mission to deliver exceptional service to our residents.
Key Responsibilities
- Champion customer voice and ensure a culture of learning that proactively acts on customer perspectives across the business.
- Develop and communicate innovative ideas for our customer connect function, working collaboratively with teams to deliver on goals.
- Lead and inspire staff and customers, leveraging knowledge of customer service principles and the Housing Ombudsman Services complaint handling code.
- Bring expertise in customer experience within the social housing sector and contribute to delivering excellence in line with new consumer standards.
Requirements
- Leadership experience in customer experience within the social housing sector.
- Knowledge of customer service principles and the Housing Ombudsman Services complaint handling code.
- Ability to lead, inspire, and engage staff and customers.
What We Offer
This role offers an opportunity to impact how we operate at South Yorkshire Housing Association Ltd, making a tangible difference in the lives of our customers and communities.
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