Director of Customer Engagement

2 months ago


Sheffield, Sheffield, United Kingdom South Yorkshire Housing Association Ltd Full time

About the Role

South Yorkshire Housing Association Ltd is seeking a visionary leader to shape and implement customer engagement strategies, aligning with our mission to deliver exceptional service to our residents.

Key Responsibilities

  • Champion customer voice and ensure a culture of learning that proactively acts on customer perspectives across the business.
  • Develop and communicate innovative ideas for our customer connect function, working collaboratively with teams to deliver on goals.
  • Lead and inspire staff and customers, leveraging knowledge of customer service principles and the Housing Ombudsman Services complaint handling code.
  • Bring expertise in customer experience within the social housing sector and contribute to delivering excellence in line with new consumer standards.

Requirements

  • Leadership experience in customer experience within the social housing sector.
  • Knowledge of customer service principles and the Housing Ombudsman Services complaint handling code.
  • Ability to lead, inspire, and engage staff and customers.

What We Offer

This role offers an opportunity to impact how we operate at South Yorkshire Housing Association Ltd, making a tangible difference in the lives of our customers and communities.



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