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Bingo Rewards Executive

1 month ago

Sheffield, Sheffield, United Kingdom The Rank Group Full time

Job Description

As a Bingo Rewards Executive, you will play a crucial role in managing customer accounts and supporting the Rewards Team Manager in retaining, reactivating, and acquiring high-value players. Your responsibilities will include nurturing customer relationships, promoting safer gambling practices, and organizing hospitality events, all while implementing targeted marketing strategies.

You will engage with customers through various channels, including email, phone, live chat, and account messaging, to provide exceptional service and drive revenue. In this role, you will be at the forefront of ensuring responsible gambling by monitoring customer spending and adhering to regulatory guidelines.

You will have the opportunity to host exclusive events and high-end activities, deepening relationships with valued customers and opening up new business opportunities. In this dynamic environment, you will thrive by meeting targets and KPIs, driving success for the team.

Key Responsibilities

  • Nurture customer relationships and promote safer gambling practices
  • Organize hospitality events and implement targeted marketing strategies
  • Engage with customers through various channels to provide exceptional service and drive revenue
  • Monitor customer spending and adhere to regulatory guidelines
  • Host exclusive events and high-end activities to deepen relationships with valued customers

Requirements

  • Strong customer service and sales skills
  • Proven knowledge and/or experience of gaming/bingo
  • Knowledge of customer service and retention
  • Proficient in Microsoft Excel, Word, and Outlook
  • Ability to manage and host a group of customers in person
  • Excellent communication and interpersonal skills
  • Strong time management and organizational skills
  • Enthusiastic team player with the drive to work independently